Common Questions

Where can I view Humana plans in my area?

Click here to view Humana plans in your area.

Where do I mail my enrollment forms?

Mail Enrollment forms to the following Address.

Humana Medicare Enrollment
2432 Fortune Drive
Lexington, KY 40509

How do I get help? - Advocate Agents

To receive support from Humana use the following numbers.

Verification Department (While completing the sale): 1-800-852-4585
Humana Agent Support: 1-800-309-3163

• Opt. 1 Contracting, Certification & SAN
• Opt. 2 Plan Questions
• Opt. 3 How to Enroll a Member
• Opt. 4 Current Member questions
• Opt. 5 Letters from Agent Support
• Opt. 6 Marketing Materials

Billing and Enrollment (MA and PDP): 1-800-992-2551
Order Supplies: Call Agent Support above 1-800-309-3163 option 4 or email: agentsupport@humana.com
Commission Questions: Agency Management at 1-800-558-4444 ext 8919 or email: agencymgt@humana.com

How does my customer get help? - Advocate Humana Customers

RX Mail Order: 800-558-7710
MA/PPO & PDP Customer Svc/Claims: 800-457-4708
MA/PFFS Customer Service/Claims: 877-511-5000